" Todd was really nice and helpful, and I would give him 5 stars as a person. He quickly diagnosed the problem as a furnace condensation pump that was not working and replaced. I know mistakes can be made and I hate to give a low rating, but he did not check the outlet to notice that the new pump was tripping the electric. Thus the new pump was not working for the 5 days I was out of town and I came back to water damage in my basement. When he came back out he was very apologetic but it still was not the best experience as I'm sure you understand."
J . C from Richfield, MN on November 30th, 2017
J . C from Richfield, MN on November 30th, 2017
( / 5)
"I understand your frustration and know how you must feel about the horrible chain of events that occurred. When Todd installed the pump he tested it multiple times and the GFI never tripped. There was unfortunately know way for Todd to know it would trip in the future. It sounds like you may have a weak GFI and that you are having your electrician look at it. We will follow up with you to make sure everything is working properly and that you are taken care of. "
- Southside Heating & Air Conditioning Inc.
- Southside Heating & Air Conditioning Inc.
